UX Writing - Help Center Architecture
Developed help center architecture and content
As content strategist at ClearVoice, I worked with the customer success team to structure, write and manage help center content for our content marketing platform.
- Content was developed via Zendesk then migrated to Intercom.
- Content was written for two user types: customers and freelancers.
- Created tutorials and best practices based on product knowledge and testing.
- Frequently updated content based on user feedback and help center analytics.